Target users

Veterans

Post 9-11 combat veterans who are suffering from injuries associated with traumatic service experiences

Post Traumatic Stress Disorder (PTSD)

PTSD is a major problem for our men and women in uniform, and its effects last far and beyond the battlefield.

Traumatic Brain Injury (TBI)

Veterans who have suffered brain injuries from combat

Every day, 20 US veterans and 1 active duty service member are lost to suicide

Usability Testing Data

01

Application Process

wanted to be able to skip ahead or go back in the application process, know what was coming and save progress

02

Donate using cash

Many options to donate but was hoping cash donations were easier using paypal or were pulled out from other methods

03

More Info on dogs

Users were hoping to see more information on the dogs

Redline annotation

User Persona

Stakeholder Letter

Contact:

Debbie Fresca

Special Events Coordinator
Administrative Assistant

Shelter to Soldier is a 501C3 non profit organization. Our mission is to "Save Lives Two at a Time" We rescue dogs from local shelters and train them to be psychiatric service dogs for veterans with PTSD, TBI or psychological injuries associated with traumatic service experiences.


Can you give us a short overview of your program?

We have a few types of "users" . One would be people looking to support us via donations or making purchases of our merchandise. The other would be Veterans looking for help and wanting to apply to be a part of the program.


Can you tell us a bit about the demographics of your users?

We receive a lot of donations through our website, either one time donations or monthly. We do get a lot of requests to make the donation in honor or memory of a loved one or beloved pet. Our software doesn't allow for the tribute information to be included, so the donors have to email us separately in order to fulfill this wish.


In regards to your website, what is working well and what needs improvement?

Not being able to reach all veterans who need our help.


What do you see as your biggest challenges?

Information Architecture

Priority Matrix

User Flow

Site Map

Color Moodboard

Vibe Moodboard

UI Style Tile

Wireframes

UI Testing & Iterations

Mobile version final

Future Developments

Donor Tributes

Allowing donors to make a donation and honor a person or dog in an online form

Interactive elements

More engaging interactive elements during the application process.

Shop

Create shop pages with organized elements and easy to use cart.

Dogs in Training

Create the dogs in training pages showing off the dogs personalities and the great work the organization is doing to train them.